ABOUT OUR COFFEE 

 

WHAT IS SPECIALTY COFFEE?

 

The Specialty Coffee Association (SCA) defines ‘specialty coffee’ as Arabica coffee with a cup score of 80+ points on a 100-point grading system. The coffee must be cupped by a certified Q-Grader, or quality grader. They must be credentialed to score coffees based on the standards developed by the Specialty Coffee Association of America’s (SCAA). 

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Silton Coffee Co. only sources and roasts coffees that have received a grading of 83-points or higher. 

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WHERE DOES OUR COFFEE COME FROM?

 

Our coffee comes from all over the world, this allows us to make sure that we can find the most delicious beans on offer. Great coffee is typically grown in the tropics, at altitudes of at least 1000m above sea level. We mostly buy coffee grown in Central & South America and East Africa, but if we taste a great coffee from else where, we will sell it!

 

WHY DOES OUR COFFEE MENU CHANGE?

 

Coffee is a seasonal product, which means that different harvests take place throughout the year. Therefore we will have coffees from different countries throughout the year. This helps make sure the coffee you are drinking is as fresh as possible! 

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HOW SHOULD I BREW MY COFFEE AT HOME?

 

However you want! Everybody likes there coffee differently, from double espresso's to milky lattes. Why not read our 'Learn'  section some inspiration. 

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HOW LONG DOES COFFEE STAY FRESH FOR?

 

With freshly roasted whole beans, we recommend using within 4 weeks of the roast date. It is important to remember that if you are making espressos it is better to let them rest (a week from the roast date). The roast date is written on the back of each bag. 

With ground coffee, you begin to lose quality straight away, so we recommend you get drinking it. Fast!

Our recyclable coffee bags come with a zip lock to help keep your coffee fresher for longer, so make sure you keep it fully closed.

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SUBSCRIPTIONS 

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I HAVE JUST PLACED AN ORDER, WHEN CAN I EXPECT IT?

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We roast twice a week, our coffee is then packed and sent out on Mondays and Fridays.

If you have placed your order before 12:00am BST on a Sunday, your coffee will be roasted, packed and sent on Monday. If not, then it will be sent on Friday.

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WHEN WILL MY SUBSCRIPTION START?

 

Your subscription will start on the first Monday of the next month, following your order. You will then be sent your subscription on the first Monday of every month thereafter.  

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CAN I PAUSE MY SUBSCRIPTION?

 

Of course, there is no need to cancel your subscription. It’s much easier and convenient to skip one or more of your scheduled shipments.

If you haven’t already, log in to your account. Go to the subscriptions section of your account dashboard and click the ‘Pause Subscription’ link to choose your terms.

 

CAN I CANCEL MY COFFEE SUBSCRIPTION AT ANY TIME?

 

Yes, you can cancel your coffee plan by logging in to your dashboard. After you cancel, we'll send you any remaining orders made before stopping your membership. If you have any questions at all please feel free to email us!

 

 

RETURNS

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I WANT TO RETURN MY COFFEE

 

We generally do not accept returns on roasted coffee. However, if you are not happy with your purchase please to contact us and we will do our best to assist you.

 

MY ORDER ARRIVED FAULTY OR BROKEN

 

We can exchange any faulty merchandise, accessories or brewing equipment orders within 30 days of the delivery date. Please send us an email with as many details to arrange a replacement order.

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