SILTON COFFEE CO REFUND POLICY

 

If you are not happy with the quality of your coffee please contact us and we will find an appropriate solution. If for any reason you are not entirely happy with your purchase, you may return it to us within 14 days and we will happily offer a refund. Unfortunately, we cannot reimburse postage costs.

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If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Rights Act 2015, is a refund. Also, where a consumer exercises his/her cancellation rights the customer will be given a refund within 30 days of their cancellation.

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Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address, delivery address. With your consent we collect your email address to keep you informed or new products at Silton Coffee Co. If you wish to unsubscribe to this mailing list please contact hello@siltoncoffee.co.uk

 

PAYMENT METHODS

 

siltoncoffee.co.uk accept all major credit cards as way of payment. All our transactions are processed through a secure encrypted server.

 

DELIVERY

 

Most items will be dispatched within 24 hours and you should receive them within 48 – 72 hours. If there are any issues regarding delivery of your products i.e weight etc, we will contact you and arrange delivery through an alternative method that is suitable for you. If we can't deliver, you will be given a full refund.

 

CANCELLATION RIGHTS

 

The consumer has the right to cancel their order (by the distance selling regulations) at any time without giving any reason. This does not include beans that are ground to your specification. The cancellation period is 7 days and begins from the moment the contract has concluded (the day after day the consumer receives the goods). The consumer can be asked to pay for the cost of returning the goods. Items must be returned in the condition they were sent and be unopened. 

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COFFEE SUBSCRIPTIONS 

 

If we process a monthly subscription’s cancellation on June 1st, you will continue to receive the benefits of that coffee subscription until June 30th (30 days). There will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Subscriptions may be cancelled after a 3-month minimum, cancel by logging into our subscription portal here or simply email us at hello@siltoncoffee.co.uk

 

HANDLING COMPLAINTS

  

Silton Coffee Co. will acknowledge any complaint within 5 working days and fully respond within 20 working days.

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